This is a useful article by Herb Weisbaum
msnbc.com contributor
Sooner or later, everyone will have a customer service problem. It could be a rude salesperson. It could be a website that doesn’t let you complete an online transaction. It could be a product that doesn’t live up to its marketing claims.
Even the best company can do something that upsets you. What counts is how the company handles the situation once you complain. Were they defensive and blow you off or did they apologize and try to correct the problem?
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More Dynamic Listening coming soon!
Cheers,
Kenda
Read More
More Dynamic Listening coming soon!
Cheers,
Kenda
1 comment:
I think every customer service professional shouldn't try to confront customer because things can become very ugly.
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