Okay, I’m behind in my blogging. I started writing a post about Toxic Personality Types and got lost in real life. I will continue writing that post, yet in the meantime, here’s some Cognitive Bait for Thought:
The best comeback line…
Ever been in one of those situations in which someone says something to you so hurtful or passive aggressive that you don’t even know how to respond in return? Then around 3:00 am the following morning while you’re trying to sleep a great comeback crops up? “Doih….I should’ve said….”
Try this on: Your authentic self carries the best message at all times. You can relieve yourself of the need for a great comeback, because the true message inside your head when you are dumbfounded and don’t know what to say is: “Wow. I don’t even know how to respond to that.” Period. Or “I’m speechless.” Or ‘I’m flabbergasted by your comment.”
The best comeback line is whatever you’re thinking or feeling at that moment. Your authentic self -your I Statement. The best comeback line isn’t about making the other person feel powerless; it’s about YOU tapping into your own POWER without harm to others.
The next time someone says something passive aggressive or just downright aggressive, follow these steps:
1: STOP (the other person will wonder what you’re up to)
2: Take a BREATH
3: CHECK inside your head and identify your authentic self words – not the judgments you have about yourself or the other person, but your real-self words. They may simply be, “I’m hurt by that.”
4: DELIVER the message.
Cheers to you and to thriving authentically,
Kenda
About NRG Communications
- Kenda Swartz Pepper
- Santa Cruz, California, United States
- I am the founder of NRG Communications, and have been working with Customer Service Reps and Leaders since 1989. My training organization, NRG Communications, caters to helping CSR's find ways to dealing with the Toughest of Tough Customers and for creating a positive customer experience. Check out www.nr4g.com for more information.
Friday, October 30, 2009
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